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FAQ

  • 1. Why is PET suitable for beverage bottles? 1. Why is PET suitable for beverage bottles?

    The materials of our products are made of high-end PET/aluminum, etc. The raw materials have SGS testing and analysis reports, and most of the finished products are equipped with SGS testing reports. Our products also have the following advantages:

    1). PET is a highly transparent material, which can be effectively recycled. Compared with other materials, it is more environmentally friendly. The material is non-toxic, odorless, hygienic and safe. It can be directly used in food packaging, medical spray or cosmetics industry. We are the product in the video. , cosmetic industry, medical industry is very popular;

    2). can block ultraviolet rays, high transparency, good gloss, to meet all your packaging needs;

    3). low gas and water vapor permeability, excellent resistance to gas, water, oil and odor, not easy to leak, so that items can be better stored;

    4). the material is hard, the toughness is relatively strong, the impact strength is high, and it is durable.

  • 2. What is the minimum order I can place? 2. What is the minimum order I can place?

    Yansen provides all customers with affordable packaging materials and plastic bottles. The minimum order quantity we can accept is 100 sets in stock and 10,000 sets of customized plastic bottles. The minimum order quantity is very low, which makes us more user-friendly and more competitive than other wholesalers.


  • 3. Do you offer massive discounts? 3. Do you offer massive discounts?

    Yes. Discounts are available on all of our products based on the number of units you order. Generally speaking, once you order more than 100, 500, 1000, 5.000, 10.000 or 50.000 pieces, more discounts are available.

  • 4. When do you ship out? 4. When do you ship out?

    Our goal is to ship all orders within three business days. Larger orders (over 50,000) generally ship in around 15 days.


  • 5. Where do you ship? 5. Where do you ship?

    We ship worldwide. Keep in mind that shipping costs and times may vary depending on your location. All our products are shipped from our warehouse in Jiangyin City, Jiangsu Province.


  • 6. How do you ship my order and are urgency shipping available? 6. How do you ship my order and are urgency shipping available?

    At Yansen, we offer many different shipping methods. For each order you place, we can advise you on different shipping methods and prices. Here, you can especially consider Ordinary Mail, Air Mail, Ocean, SAL, and Express Shipping. For cheaper shipping methods, delivery time (worldwide) is around 4 to 8 weeks, while fast shipping can deliver worldwide in 5 business days.


  • 7. How much is my shipping fee? 7. How much is my shipping fee?

    Different shipping charges for each individual order will be calculated and sent to you along with the requested quote. Because plastic beverage bottles are lighter in weight. As throws, their shipping costs are relatively high.


  • 8. How do I track my order? 8. How do I track my order?

    Depending on the shipping method you choose, we will provide you with a Track & Trace number. On the day your order ships, we will send you an email with all necessary tracking information.


  • 9. What payment methods do you accept? 9. What payment methods do you accept?

    Just place your order online, by mail or by phone to get the amount you need. We accept and support T/T, credit card, PayPal and other payment methods.


  • 10. How do I know if your container is suitable for my product? 10. How do I know if your container is suitable for my product?

    Before ordering any product through our website, in order to eliminate the risk, you can contact us by mail, we strongly recommend that you can request a sample product, test whether the product sample meets your needs before ordering.


  • 11. Can I cancel my order? 11. Can I cancel my order?

    Orders can be cancelled prior to shipping. For this, please contact us by email.


  • 12. Can I make a return? 12. Can I make a return?

    All of our standard stock items can be returned within 7 business days of receipt. Orders specially produced or designed according to customer needs cannot be returned without valid reasons. For all returns, the customer will be responsible for shipping costs. Please note that shipping from China to your country is non-refundable at checkout.


  • 13. What if the goods are damaged or lost? 13. What if the goods are damaged or lost?

    If your shipment is damaged or (partially) lost in transit, please contact us. All damaged items or products lost in shipment will be replaced or refunded immediately.


  • 14. Can I communicate directly with the company's salesman by telephone? 14. Can I communicate directly with the company's salesman by telephone?

    If you need assistance, please feel free to contact our customer service representatives:

    Tel: +86-021-6231-0672,

    Email: info@ysenpackage.com

    Chat: Click the Live Support button in the bottom right corner of any page to get in touch with a representative today!


  • 15: Will the bottle I receive be sterile? 15: Will the bottle I receive be sterile?

    Most bottles are clean and packed in plastic bags, but not sterile. Any sterile items are noted in the product description.


  • 16. Any other questions? 16. Any other questions?

    If you have any unanswered questions, we will be happy to help you. Please contact info@ysenpackage.com

    Leave us a message and we will get back to you within one business day.


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